FAQ Page
Do we send Samples?
Yes! We include at least one free sample with every order unless you opt not to receive them. We will only ship samples with purchase, and due to the limited nature of free samples, we cannot re-ship them if they arrive damaged or are missing.
All of our products are vegan (do not contain animal or animal-derived ingredients). Please ensure that you check the ingredient tab on our product pages for a complete ingredient list if you have any allergies, sensitivities or restrictions.
We are committed to animal welfare, so our entire line is cruelty-free and certified by Leaping Bunny.
We try to source organic ingredients from manufacturers whenever possible. Please note that we do not make a claim on our packaging stating that our line is organic. This is because the certification process to register an organic product line is both costly and complicated. Doing so would substantially increase the cost of our products. Since we strive to achieve a blend between quality and affordability, we have decided not to certify our line at this time.
Why do some of your products lighten over time?
Due to the nature of our botanical ingredients, the colour of our products may lighten over time. This is a standard characteristic of all botanical colourants. Using plant-based ingredients also means variation in hue between batches. No matter the shade, our products are safe and effective when used within their indicated shelf life.