FAQs
Frequently asked questions
Here you can find answers on the most frequently asked questions.
Please log in to your Cleopatra Skin Care account to view your order history.
By creating an account, you will be able to keep a record of all your purchases. You can also save your shipping address to your account to make the checkout process quick and straightforward!
Please log in to your Cleopatra Skin Care account to view your order history.
By creating an account, you will be able to keep a record of all your purchases. You can also save your shipping address to your account to make the checkout process quick and straightforward!
To create an account, please click here.
By signing up for our newsletter, you will be the first to learn about promotions, new products, self-care tips, and other exciting things happening at Cleopatra Skin Care! To join our family and sign up for our newsletter, please click here.
Please log in to your Cleopatra Skin Care account to view your order history.
By creating an account, you will be able to keep a record of all your purchases. You can also save your shipping address to your account to make the checkout process quick and straightforward! To create an account, please click here.
By signing up for our newsletter, you will be the first to learn about promotions, new products, self-care tips, and other exciting things happening at Cleopatra Skin Care! To join our family and sign up for our newsletter, please click here.
Yes! We include at least one free sample with every order unless you opt not to receive them. We will only ship samples with purchase, and due to the limited nature of free samples, we cannot re-ship them if they arrive damaged or are missing.
If you haven’t signed up for our emails – please do! We will let you know about the latest launches, news and offers. While we may not offer discounts often, our kits and gift sets are a great way to receive multiple products at a value.
Regardless of your skin type or colour, you should wear sunscreen every day. We recommend applying your favourite non-nano, reef-safe SPF as the final step in your skincare routine.
Our products do not contain gluten. However, we do not manufacture in a designated gluten-free facility. Please ensure that you check the ingredient tab on our product pages for a full ingredient list if you have any allergies, sensitivities, or restrictions.
All of our products are vegan (do not contain animal or animal-derived ingredients). Please ensure that you check the ingredient tab on our product pages for a complete ingredient list if you have any allergies, sensitivities or restrictions.
We are committed to animal welfare, so our entire line is cruelty-free and certified by Leaping Bunny.
We try to source organic ingredients from manufacturers whenever possible. Please note that we do not make a claim on our packaging stating that our line is organic. This is because the certification process to register an organic product line is both costly and complicated. Doing so would substantially increase the cost of our products. Since we strive to achieve a blend between quality and affordability, we have decided not to certify our line at this time.
Our ingredients are derived from nature. We do not use fillers, petrochemicals, toxic chemicals, phthalates, artificial fragrances, synthetic dyes or other questionable ingredients.
Our entire product line is ocean and reef-safe.
Due to the nature of our botanical ingredients, the colour of our products may lighten over time. This is a standard characteristic of all botanical colourants. Using plant-based ingredients also means variation in hue between batches. No matter the shade, our products are safe and effective when used within their indicated shelf life.
We use natural and effective plant-based preservatives in all of our products.
We strive to use only the highest quality ingredients in our products. We source local and domestic ingredients whenever possible. Many of the ingredients found in our formulations are sourced from small growers within Canada.
As a small batch company, we constantly have the wriggle room to search for newer and better ingredients between batches. You may see a difference between what’s on our website and our product label for a short period as we transition. If you happen to notice a change, rest assured that it’s for a good reason! We always do our best to source the very best ingredients.